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American Airlines has the worst customer service of all Airways I have Employed in my sixty three a long time. My wife’s anniversary earrings ended up stolen outside of her suitcase on June 20, 2013 and Shopper service has REFUSED to contact us back again right after reporting the thief the day it took place.
I am able to’t say that Substantially for the airport personnel in Denver.My AA flight was delayed leaving Ohare and by the point I got to Denver, the Frontier aircraft to which I were booked by Orbitz had remaining and I missed my flight.
I also need to touch upon the excellent service AA provides for the handicapped. I am eighty four decades aged and now will need wheelchair aid to receive all-around from the airports. I had been surprised and delighted in the guidance I acquired, in addition to on the attitudes from the individuals that assisted me with the wheelchair support, as well as the motorists of the handicap carts in Charlotte airport. They have been all so helpful and really helpful also.
I was delayed on Monday feb fifteenth 2 times before remaining cancelled and bumped to Tuesday. Whilst I used to be annoyed I understood. Then at ten:30pm I get a text expressing my Tuesday flight was cancelled till Wednesday.
after a delayed flight away from Detroit for the reason that there wasn’t a operating PA method( which we were advised was FAA necessary). We reloaded on the same plane and flew to Dallas over two hours later. ( the flight attendants needed to stroll the ailes to speak). our flight was to go away at 600am. we ultimately still left at 1145am. On arriving in Dallas we ended up rushed to our upcoming gate for Denver. Upon arriving in Denver late afternoon, we experienced no luggage. We were informed It could be on among the next 3 flights from Dallas.
Reading through the post in Yahoo! about a AA rep crafting “deaf and dumb†on their baggage is impolite and they are entitled to much more he said than a fake apology. you simply missing a consumer.
I am astonished at The shortage of client service at American Airlines. I had been a flight attendant for 30 several years and took good pride during the coaching I been given from American. Over a recent journey I viewed a passenger and agent argue about which a person was ruder. There is absolutely no clear enforcement of grooming rules everywhere in the corporate.
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it can be pitiful to own to report that my a number of emails to Consumer Relations haven't been answered as of to date Oct 29, a complete deficiency of essentially the most elementary courtesy towards an eighty four decades previous Initially-Course passenger and Recurrent Flier….
I used to be fortunate ample for being on board American Airlines Flight #32 (LAX – JFK) on labor working day….my partner And that i have been seated independently…we experienced a death from the family members and were being intending to nyc for any funeral…….
I am caught in LA, mainly because my AA FLIGHT 1927 on February 3rd was cancelled! I am incredibly dissatisfied!!! I was not supplied a definitive reply as to why my flight was cancelled.